We accept returns on eligible items within 30 days of delivery. To be eligible, items must be:

• Unused and in original condition

• In original packaging (where applicable)

• Accompanied by proof of purchase (order number/receipt)

Some products we sell are distributed on behalf of third-party vendors. In those cases, return eligibility and outcomes may be subject to the supplier’s return policy. We’ll always do our best to help coordinate the return, but final approval (including replacement, repair, refund, or restocking requirements) may depend on the supplier.

Custom-made, personalized, or special-order items are final sale and are not eligible for return or refund, except where required by law or if the item arrives damaged/defective.

Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Photos of the item and packaging (if applicable)

​

We’ll work with you (and, if applicable, the supplier) to arrange a replacement, repair, or refund as appropriate.

Email us at hello@tonnesofsolutions.com with:

• Order number

• Item(s) you’d like to return

• Reason for return

• Photos (if damaged/defective)

​

If the return is approved, we’ll send return instructions.

Unless the return is due to our error (wrong item) or a confirmed defect/damage, return shipping costs are the customer’s responsibility. Original shipping fees (if any) are non-refundable, unless required by law.

If your return is approved and received/inspected, refunds are issued to the original payment method where possible. Refund timing can vary by payment provider, but typically appears within 5–10 business days after processing.

If you need a different item, the simplest approach is usually to return the eligible item (if approved) and place a new order. If you’re unsure, contact us and we’ll help.

We may update this policy from time to time. The “Last updated” date shows when changes were made.

Questions? Contact: hello@tonnesofsolutions.com