We currently ship to addresses within Canada.

Orders are shipped primarily via courier. Carrier selection may vary based on destination, package size, and service level.

Delivery timelines shown at checkout (or provided by email) are estimates, not guarantees. Once an order is with the carrier, delivery timing is controlled by the carrier and may be affected by weather, remote delivery areas, or service disruptions.

Shipping rates are displayed at checkout (or provided on an invoice/quote where applicable). Shipping costs may be based on size/weight, destination, and service level.

Where available, we’ll provide tracking details once your order ships.

Please ensure your shipping address is complete and accurate. If a shipment is returned due to an incorrect address, additional shipping charges may apply to resend it.

If your order includes items coming from different suppliers or locations, it may ship in multiple packages and arrive separately.

If your order appears delayed or lost, contact us at hello@tonnesofsolutions.com with your order number. We will work with the carrier to investigate and support a resolution.

If your package arrives visibly damaged, take photos and contact us within 7 days of delivery so we can help.

We may update this policy from time to time. The “Last updated” date shows when changes were made.

Questions? Contact: hello@tonnesofsolutions.com