The Site is operated by Tonnes of Solutions (“we,” “us,” “our”).

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Business location: Alberta, Canada

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Contact: hello@tonnesofsolutions.com | 1-844-740-TONS

We may update these Terms from time to time. The “Last updated” date shows when changes were made. Your continued use of the Site after changes are posted means you accept the updated Terms.

You must be the age of majority in your province/territory (or have permission of a parent/guardian) to use the Site and place orders. If you use the Site on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree that the information you provide is accurate and kept up to date.

• You are responsible for activity occurring under your account.
  We may suspend or terminate accounts that violate these Terms or where we reasonably suspect unauthorized use.

You agree not to:

• Use the Site for any unlawful, fraudulent, or harmful purpose

• Attempt to gain unauthorized access to the Site, accounts, or systems

• Interfere with the Site’s operation (including via malware, scraping, or denial-of-service activity)

• Post or transmit content that is abusive, defamatory, infringing, or otherwise objectionable

• Misrepresent your identity or affiliation

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We may restrict access to the Site if we believe your use poses a risk to us, our customers, or others.

We may offer physical products, services, and related materials on the Site (collectively, “Offerings”). Offering descriptions, images, and availability may change without notice. We try to display accurate information, but we do not guarantee that all descriptions, photos, pricing, or availability are error-free.

When you place an order, it is an offer to purchase. We may accept, reject, cancel, or limit orders at our discretion, including for reasons such as availability, suspected fraud, errors, or shipping restrictions.

An order is not confirmed until you receive an order confirmation (and/or shipment confirmation, where applicable).

• Prices are listed in CAD unless stated otherwise.

• Prices, promotions, and availability may change at any time.

• Applicable taxes will be added at checkout where required.
  If a price is posted incorrectly due to an error, we may correct it and cancel or adjust the order (we’ll contact you where required).

We accept payment methods presented at checkout. By submitting payment information, you confirm you are authorized to use that payment method.

Payment processing may be handled by third-party payment processors. We do not store full payment card details on our servers (payment details are typically handled by the processor), though we may receive transaction-related information for order management and support.

• We ship to addresses within Canada (and any other regions shown at checkout).

• Shipping costs, methods, and estimated delivery timelines are shown at checkout or in our Shipping Policy.

• Delivery timelines are estimates and not guarantees.

• You are responsible for providing accurate shipping information.

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Risk of loss: Unless required otherwise by law, risk of loss transfers to you upon delivery to the carrier (or upon delivery confirmation, depending on shipping method). If an item arrives damaged, notify us promptly so we can assist.

For full details, see our Shipping Policy

Returns/refunds depend on the item and the reason for return (e.g., change of mind vs. defect/damage). Where permitted:

• Items may need to be unused and in original packaging.

• Certain items/services may be final sale or non-refundable (for example, custom items or services already performed), subject to applicable law.

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For full details, see our Returns & Refunds Policy

If you purchase or request services:

• Any quotes or estimates are based on the information available at the time and may change if the scope changes.

• Service timelines are estimates and may vary due to scheduling, materials availability, or other factors.

• If appointments/scheduled work are involved, cancellation or rescheduling may require 48 business hours notice to avoid fees (if applicable).

• If deposits are required, deposit terms will be shown at checkout or in your invoice/estimate.

Discounts and promo codes:

• May have limits (expiry, one-time use, minimum spend, eligible items)

• Cannot be redeemed for cash

• May be modified or withdrawn at any time

All content on the Site (including text, graphics, logos, product descriptions, and site design) is owned by or licensed to Tonnes of Solutions and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written permission, except for personal, non-commercial use.

If you submit reviews, comments, photos, or other content (“User Content”):

• You confirm you have the rights to submit it.

• You grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish it for business purposes (e.g., on the Site or in marketing), unless you request removal.
  We may remove User Content that violates these Terms or applicable laws.

The Site may contain links to third-party websites. We do not control and are not responsible for third-party content, policies, or practices.

The Site and Offerings are provided on an “as is” and “as available” basis. To the fullest extent permitted by law:

• We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not guarantee that the Site will be uninterrupted, secure, or error-free.

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Nothing in these Terms limits consumer guarantees or warranties that cannot be excluded under applicable law.

To the fullest extent permitted by law, Tonnes of Solutions (and its directors, officers, employees, and contractors) will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill, arising from or related to:

• Your use of (or inability to use) the Site

• Your purchase or use of products or services

• Delays, interruptions, security incidents, or third-party conduct

Where liability cannot be excluded, our total liability will be limited to the amount you paid to us for the specific order or service giving rise to the claim (or the minimum amount permitted by law).

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party rights.

Your use of the Site is also subject to our Privacy Policy.

We may suspend or terminate your access to the Site (including your account) at any time if we reasonably believe you have violated these Terms or if it is necessary to protect the Site, our customers, or our rights.

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. You agree that any disputes will be brought in the courts located in Alberta, unless applicable law requires otherwise.

If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will remain in effect.

These Terms, along with any policies referenced (including the Privacy Policy, Shipping Policy, and Returns & Refunds Policy), constitute the entire agreement between you and Tonnes of Solutions regarding your use of the Site and purchases.

Questions about these Terms? Contact us:

Email: hello@tonnesofsolutions.com